DUNN – For outstanding service in quality health care, CommWell Health of Newton Grove/Spivey’s Corner was the recipient of five Pinnacle Awards and two highly prestigious Summit Awards by the Healthcare Service Excellence Summit Conference presented by Custom Learning Systems held in Phoenix, Ariz., on Feb. 10.
CommWell Health received five Pinnacle Awards in the following categories: Service Excellence Mentor – Andrea Morales; OASIS Team – Eagle Excellence Flight School; Service Excellence Program Director – Sue Villnave; Service Excellence Council – Eagle Excellence Council, and; Medical Clinic of Choice, CommWell Health of Newton Grove/Spivey’s Corner.
“Being nominated for program director of our initiative has given me great pride in the overall program that we have developed. Though I was nominated for Director, this is a team effort and I thank the Core Team for their contribution to every workshop,” Sue Villnave said about being nominated Pinnacle Award Service Director.
These nominations for Pinnacle Awards earned CommWell Health two highly prestigious Summit Awards. The Summit Award for Eagle Excellence Flight School, a two-year program that enables professional and personal growth of CommWell Health colleagues and the Summit Award for CommWell Health of Newton Grove/Spivey’s Corner Medical Clinic of Choice for continuing to provide quality and compassionate care of the highest quality.
Rene Johnson in accounts payable, Eagle Excellence Mentor at CommWell Health, was asked how these nominations impacted her: “I am very proud to be a part of something that is changing our way of thinking and what we do at our health center that affects others.”
Allison Hargrove, RN and senior director of IT and Data Management believes this is a great accomplishment for CommWell Health because “It validates all the hard work of all the front desk staff, nursing, pharmacy, provider, facilities, medical records, billing, scheduling, and administration. It is empowering!”
CommWell Health has embarked on a journey of Eagle Excellence and will continue to achieve and redefine Service Excellence in Healthcare. As Pam Tripp, CEO of CommWell Health stated: “With your intentional mindset to make tomorrow’s excellence greater than today’s, you have combined your unique strengths in a team coordinated strategy that is so unique in healthcare and organizations in the world.”
The HealthCare Service excellence Pinnacle and Summit Awards is a nation-wide recognition program that recognizes excellence in health care organizations. Pinnacle Achievers are eligible to receive the prestigious Summit Award. These Summit Award nominees are individuals and organizations who demonstrate improvements and achievements in the quality of service to patients and customers, colleagues and the entire organization.
CommWell Health is a not-for-profit community health center with 15 private practice locations in Bladen, Brunswick, Johnston, Pender and Sampson counties. Visit www.commwellhealth.org or call 1-877-935-5255 for information about CommWell Health and the services offered.